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MetPremier Customer Care Program

Caring and respecting customers always is the top value that we keep in mind. Therefore, BIDV MetLife provides the MetPremier Customer Care program for premium customers, to better support our customers at all times.

With the desire to bring a complete experience to each customer's life needs, BIDV MetLife is pleased to introduce the MetPremier program - a special care program exclusively for premium customers.

As a MetPremier Member, customers will receive a variety of priority services when making insurance transactions and many meaningful gifts for Customer Gratitude.

MetPremier is our gratitude to premium customers for choosing us.


MetPremier Membership Annualized New Premium (ANP)
Platinum  ≥ VND 150 million
Gold VND 100 million ≤ ANP < VND150 million
Titan VND 50 million ≤ ANP < VND100 million
Silver VND 30 million  ≤ ANP < VND50 million

• (*) BIDV MetLife set MetPremier membership according to the total annual premium of total inforce polices. The premium does not include the Excess premium (EP) of Unit link products. Owner Policy Loan (OPL) repay; interests of Owner Policy Loan and Auto Premium Loan (APL) from surrender value

Apply for: Individual customers (Policy Owner, Payer as Individual customer

Priority customers of BIDV

Being a Priority customer of BIDV and buying product of BIDV MetLife will become membership as Platinum Customer of MetPremier program.

BIDV's Priority Customers:  As the rule of BIDV’s priority customers

Product: All products of BIDV MetLife (except Term Life products)


Benefits Silver Titan Gold Platinum
Priority treatment at clinics (under appraisal request) x x x x
Quality Leather Policy    x x x
Birthday gifts for policy holder 100.000 VND 300.000 VND 500.000 VND 1.000.000 VND
New Year Calendar   x x x

Details of benefits

Priority service at clinics (By Underwriting department’s requirements) Thu lại Mở rộng
  • Priority service at the clinics of BIDV MetLife (by Underwriting department’s requirements);
  • Priority in underwriting, policy issuing and claim services
Quality Leather Policy Thu lại Mở rộng
  • Apply for Titan, Gold and Platinum members  
Meaningful Birthday gifts Thu lại Mở rộng
  • Birthday gifts for policy holder: gifts in kind equal to the value of gifts (Birthday gifts according to each member's class and subject to change according to the operational orientation of BIDV MetLife)
  • New year calendar: for Titan, Gold and Platinum members