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Claim Procedure

A caring and considerate claim procedure from a trusted global insurance provider.

At BIDV MetLife, we’re impassioned about supporting our customers when they need us most. Therefore, we strive to pay every legitimate claim received promptly with care and consideration. We are proud of delivering exceptional customer experiences and being a genuine companion through some of the most struggling moments in our customers’ lives. So we’ve developed a procedure that puts the customers at its very heart – with claims handled competently, delicately and ethically. In the event that you need to make a claim, we will make the process simple and seamless as possible. We tailor our approach to your specific needs and aim at acquiring a comprehensive understanding of your circumstances to implement any immediate and ongoing support. We have enclosed in this section the basic instructions needed for you to make a claim. Should you need any guidance and help during the claim process, do not hesitate to contact us. We are here to support you.

CLAIM DOCUMENTS

BENEFITS

Temporary Insurance

Death

Critical Illness

Total permanent accident disability

Personal accidence

Benefit Claim Form

x

x

x

x

x

Original/Certified copy of Death Certificate

x

x

 

 

 

Original copy of Temporary Insurance Certificate

x

 

 

 

 

Original/Certified copy of discharge paper/ medical report, health records, test results, prescriptions, diagnostic imaging results, etc.

x

x

x

x

x

Original/Certified copy of surgery report (if any)

x

x

x

x

x

Original/Certified copy of anapathology results in case of cancer diagnosis, electrocardiography and cardiac enzymes results in case of first heart attack, CT/MRI scan results in case of stroke, and other relevant test results.

 

 

x

 

 

Original/Certified copy of Confirmation of the insured’s disability condition certified by provincial medical institutions

 

 

 

x

 

Original/Certified copy of Accidence Profile  issued by competent authorities (i.e. accidence records, the minutes of confirmation at the scene, investigation reports)

x

x

In case of accidence

x

x

Authorization Letter for Company to certify medical reports

x

x

x

x

x

Reports of ICS in case the event occurs within the first 2 years of the policy

x

x

x

x

x

Original copy of Life Insurance Certificate

If any

x

 

x

 

Certified copy of Residence ID/Passport in valid of beneficiaries

x

x

x

x

x

Certified copy of Paper of partition of property (in case the policy does not assign a beneficiary)

x

x

 

 

 

In case the beneficiary is younger than 18 years old:

  • A certified copy of Birth Certificate, or;
  • A certified copy of Certificate in Guardianship

x

x

x

x

x