Mr. Gaurav Sharma | CEO, BIDV MetLife Life Insurance LLC
Gaurav Sharma was appointed Chief Executive Officer of BIDV MetLife in July 2016. Prior to this appointment, Gaurav served as Head of Operations for the Designated Markets for MetLife, where he oversaw critical Insurance functions like Customer Service, Underwriting, Claims, New Business Operations and Policy Administration across 7 markets.
He joined MetLife in May 2007 at PNB MetLife India Insurance Co. Ltd. As Chief Operating Officer and Chief Privacy and Business Information Security Officer, Gaurav played a significant role in developing MetLife’s strategy and growth in India.
In 2011, following the signing of MetLife’s joint-venture with PNB (one of the largest state owned banks in India with 7000+ branches, 80 Million customers and 70,000 employees), Gaurav led the partnership as it introduced bancassurance across 5000 PNB branches nationwide.
In addition to leading the cultural integration of the partnership, Gaurav also drove customer engagement and acquisition at bank branches while innovating and implementing single point sales & customer service through digitization. During his tenure, the partnership attained several milestones, including, new business insurance premiums of USD $150 Million and acquisition of 150,000 customers.
With over 20 years of experience in financial services with numerous global firms, Gaurav has led several teams to success in the areas of innovation in distributor servicing, agency development, cost optimization, policy administration and system migrations, underwriting and product design, operations and customer service transformation, M&A integration and new market entry.
He holds a Master’s in Business Law (National Law School of India) and is a Fellow, Life Management Institute (FLMI). He also completed the prestigious Advanced Management Program from Indian Institute of Management, Bangalore.